Privacy Policy

・Hotel Kinki Co., Ltd. (hereinafter called “Company”) establishes this privacy policy (hereinafter called “this Policy”) for its handling of personal information and takes the following appropriate measures in accordance with the “Act on the Protection of ・Personal Information” of Japan.

 

1. Name and location of a business operator who handles personal information

Name: Hotel Kinki Co., Ltd.

Address: 17-8 Doyama-cho, Kita-ku, Osaka City, Osaka Prefecture, 530-0027 Japan.

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2. Personal information

In this Policy, “personal information” (hereinafter called the “Personal Information”) means the following information of customers (hereinafter called “Customer”).

Personally identifiable information such as address, name and e-mail address as well as its associated data such as utilization records and date of birth.

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3. Appropriate acquisition of personal information

・In any of the following cases, Company requests Customer to provide Company with his/her Personal Information.

(1) Application for room reservation;

(2) Check-in procedures;

(3) Request for information materials or brochures of Company;

(4) Response to a questionnaire of Company by entering required information;

(5) Purchase of products (online shopping) or application for delivery (purchase at stores); or

(6) If Company responds to any requests from Customer, or if Company requests Customer to cooperate with Company (in each case, Customer is required to provide his/her Personal Information to Company after agreeing to such provision.)

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・If Company obtains the Personal Information from Customer him/herself, Company clarifies the purposes of use of such Personal Information (set forth in the article 4 of this Policy). If Company obtains the Personal Information of Customer from any person other than such Customer, Company obtains such Personal Information by appropriate means such as its acquisition from lawful business operators (mainly, agents such as booking website operators) who manage such Personal Information in accordance with the Act on the Protection of Personal Information.

(Note)

Company is obligated by the “Inns and Hotels Act” of Japan (article 6) to obtain the Personal Information of Customer such as address and phone numbers.

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4. Purposes of use of personal information

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Company uses the Personal Information in its possession only for any of the following purposes.

(1) Provision of better services on the basis of the past usage history of Customer;

(2) Analysis for improvement of its services;

(3) Promotional activities relating to the services of Company by various media such as phone, e-mail or postal mail, or sending of questionnaire, etc. to Customer;

(4) Payment request for room charges to Customer, sending a notice of change, suspension or cessation of the services and/or the terms and conditions of provision of the services, or a notice for provision of any other information from Company to Customer;

(5) If Company needs to contact Customer for any reason;

(6) Response to requests from Customer (such as sending of a thing left behind in the room); or

(7) Response to demands from a governor of the prefecture (set forth in the article 6 of the Inns and Hotels Act).

 

5. Provision or disclosure of personal information

Company does not provide or disclose to any third party the Personal Information obtained from Customer, unless “Customer agrees to such provision or disclosure in advance” or “Such provision or disclosure is required by applicable laws and regulations” or “Such provision or disclosure has any justifiable grounds”.

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6. Entrustment of services

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・ Company may, at its own discretion, entrust any reliable contractor to perform its services such as input/output or management of the Personal Information due to its operational necessity. However, in such case, Company executes a confidentiality agreement with such contractor and takes all measures necessary for protection of the Personal Information including appropriate supervision over such contractor.

 

7. Procedures of disclosure, correction, suspension of use or deletion of personal information

・If Customer requests Company to disclose, correct or delete his/her Personal Information or to suspend the use of it in the possession of Company, Company responds to such request within a reasonable period of time and scope, after confirming that such request is made by such Customer him/herself, in accordance with the applicable laws and regulations.

・Customer who requests for such disclosure, correction, deletion or suspension is required to notify Company of such request in writing. Company sends to such Customer prescribed documents for procedures for such request by return.

・Customer is required to, in principle, submit to Company his/her identification document or card for his/her identity verification and to conduct necessary procedures in writing, in order to prevent any third party other than such Customer from making such request.

Address of Company: 17-8 Doyama-cho, Kita-ku, Osaka City, Osaka Prefecture, Japan

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8. Management of personal information

Company appropriately and carefully manages the Personal Information and prevents any loss, damage, destruction, falsification or leakage, etc. of the Personal Information. Further, Company takes any and all necessary and appropriate measures for information security such as prevention of unauthorized access to the Personal Information.

Company continues to improve this Policy to take more appropriate measures for protection of the Personal Information.

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9. Public disclosure of privacy policy

・Company publicly discloses this Policy on its website. Company may amend or revise this Policy as needed. In such case, in addition to the above public release, Company publicly discloses such amended or revised Policy or notifies Customer of such amended or revised Policy in a reasonable and appropriate manner which may be deemed to be necessary in accordance with the details of such amendment or revision.

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10. Contact for inquiries or complaints

・Company accepts any requests for disclosure, correction, deletion or suspension of use of the Personal Information or any inquiries about management policies or systems of Company relating to the Personal Information in its possession or any complaints about its handling of the Personal Information from Customer. The contact information of Company is as follows:

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Person responsible for protection of personal information of Hotel Kinki Co., Ltd.

Tel:  +81-6-6312-9117

Fax: +81-6-6312-5586

E-mail: office@hotelkinki.com

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